Terms and Conditions - Private Booking

Johor Transport

At JohorTransport, we value and believe in “Service Quality”. We strive to serve our guest to meet or exceed their expectations.  Terms and Conditions of booking is set out in the paragraph below.

1. Reservation Procedure

MPVs  – Reservation is to be made by Online Booking System at least 2 days before the trip.

Tour Van  – Please fill up the enquiry form/Email/Whatsapp us

We accept Paypal, Credit Cards and Bank Transfers.

2. Fare Policy

– All fares quoted are in SGD dollar.

– Standard transport pickup hour is from 6am to 12 mid-night. Extra charges apply for pickup beyond the standard hours.

3. Terms of Service

– Pickup and drop off at any ONE location in Singapore.

– Transfer is point to point without detour. Charges apply for additional pick up and drop off point.

– Additional Surcharge for waiting time exceeding 20 minutes from specified pick up time. Calculated on hourly rate of the vehicle. $30+ per hour or part thereof.

– We reserve to the right to discontinue the service without any refund if there is any overload flouting traffic rules. Guests safety is our priority.

– Additional charge of SGD35 or more to return to pickup any left passport or items after start of journey.

– Company has the right to provide free upgrade from 7 Seater MPV Innova to 8 Seater MPV Alphard or 11 Seater Starex. Similarly from 8 Seater MPV Alphard to 11 Seater MPV Starex. Customer will not be charged for upgrade.

– Customers who booked for the 8 seater Alphard may be upgraded to the 7 seater Alphard if their total passengers is below the capacity.

4. Reschedule

– Rechedule if any is subjected to vehicle availability.

– Changes should be informed to JohorTransport at least 2 days before the trip.

5. Refund Policy

Full Refund of deposit for trip cancellation with notice period of at least 2 days.

Deposit will be forfeited for cancellation less than 2 days. 

– For last minute trip cancellation where vehicle has been dispatched full cost will be levied.

6. Definition

– 1 way Trip – Pick guests from source to destination only. No return trip.

– 2 ways Trips – Pick guests from source to destination plus return trip. Guests could not leave their belongings in the vehicle because the driver has to attend to next schedule.

– 10 hours Tour – MPV is reserved for entire 10 hours. Driver is on standby throughout the journey. Guests could travel to as many places and anywhere within JB/Iskandar area (within 50km from JB). Hire starts from specified pick up time and ends at last passenger drop off. 

– 7-Seater MPV Taxi – sits 6 guests plus 1 driver.

– 8-Seater MPV Taxi – sits 7 guests plus 1 driver

– 11-Seater MPV Taxi – sits 10 guests plus 1 driver.

– 17-Seater Van – sits 16 guests plus 1 driver.

– 31-Seater Bus – sits 31 guests plus 1 driver.

– 40-Seater Bus – sits 40 guests plus 1 driver.

– 44-Seater Bus – sits 44 guests plus 1 driver.

7. Disclaimer

By engaging the company for transport services, passengers accept that the Company is not liable for any personal injury, death or damage to property during the course of journey.  Company is also not held responsible for any losses due to mechanical breakdown, acts of god or other causes that is not within the control of the company.

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The Benefits of Hiring Us

  • Pick up from DOOR STEP, any location in Singapore
  • Experienced drivers with local knowledge
  • SMOKE-FREE cabin
  • CUSTOMER oriented service
  • Best and competitive RATE
  • FLAT RATE inclusive of ERP, toll
  • SATISFACTION guaranteed