Faqs

Do passengers need to disembark at the customs?

Passengers need not disembark at the customs if they take our MPV services. However passengers need to disembark with their luggage if they hire the Tour Van or Buses.

What are 2nd Link (Tuas) and Causeway (Woodlands)?

Singapore is connected to Malaysia by 2 border crossings – 2ndLink (at Tuas) and Causeway (at Woodlands). Legoland and Hello Kitty Town are located close to 2nd Link and Johor Bahru town is just after the Causeway. 2nd Link is generally less congested compare to Causeway.

Is there any difference in price for 2 way transfer if return is on different day?

There is no difference in price for return on same day or different day.

What is the last day to confirm transport reservation?

Our transport reservation operates on first come first serve basis. It is advisable for customers to make reservation at least 3 days in advance to secure their trips.

How long is the journey from Singapore to Legoland Malaysia?

The journey from Singapore to Legoland Malaysia takes about 1.5 hour.

What is the best time to avoid congestion at Causeway and 2nd Link?

Best time to travel to Johor is on weekdays before 5pm. Avoid festive periods travel and during long vacations as Causeway and 2nd link will be badly congested.

Do you have English speaking drivers?

Our drivers are local Malaysian. They speak Chinese, Malay and simple English.

Can we change the schedule after confirmation?

Changes in schedule should be communicated to Johor Transport at least 24 hours before pick up. Reschedule is subjected to vehicle availability.Do avoid schedule changes where possible to avoid confusing the drivers.

What happens to the reservation deposit if we need to cancel the trip?

For trip cancellation at least 5 days, FULL refund will be made and return to customers. A non-refundeable amount of SGD 30 will be levied for cancellantion less than 5 days. This is to cover administrative and transaction cost. Balance net deduction will be returned to the guests.

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